Quick reaction
Complaints should be resolved quickly and smoothly. Using the Complaints Management (RKM) you create, process and track complaints – externally and internally, for suppliers and customers or within your own company departments.
Design processes individually
With RKM you design all steps and procedures for processing complaints according to your internal specifications through predefined methods. These contain the necessary information as well as specifications for time procedure (1-2-14 rule). Of course, templates such as 8D, 4D reports and CAPA are also available for this purpose.
Direct access via the web
Make communication between those involved even easier and more direct with the Intranet-based QC - Web: Here you can record and process complaints directly in the web browser. With QC - Supply Chain, you actively involve your suppliers in the entire complaint process, including an 8D report.
Use existing knowledge
You can use the eQMS database while processing your complaint. Similar errors or repeat errors are automatically flagged; actions already initiated can be checked and, where appropriate, included in current complaints.
Rapid evaluation
The integrated Analysis Center grants access to a wide range of reports on your current quality levels. This way, you can immediately determine which complaints and the resulting action have already been processed or are still open. Understand very quickly where the priority, causes and costs of failures lie and take targeted action to improve your complaint process by evaluating the diagnosis time.
Immediate feedback to planning
Transfer errors with corresponding actions directly from FMEA. RKM transfers new errors to the Quality Center module FMEA, which you can update immediately and make it available to the system. In addition, the integrated error analysis provides you with an up-to-date overview about the progress of defined corrective actions.
