iqs Software GmbH
Erlenstraße 13c
DE-77815 Bühl (Baden)
Tel: +49 7223 28148-0
Fax: +49 7223 28148-100
Service & Support
Our product support team will help you personally and quickly to solve technical problems or questions about the software. Through the consistent further development of our products, we always keep your Quality solution up to date with service packs and upgrades.
Online support
Appointments for direct support via remote access can be arranged to suit. For our online support we use the TeamViewer tool.
Service and support portal
Our service and support portal gives you the opportunity to send service requests to our product support team quickly and easily and to check the processing status at any time. Do you have questions about our ticket system or do you need help for setting up a user account? Our product support team will be happy to help you!
Data transfer
In order to support you with service questions on a higher level, our product support requires corresponding data and information in certain cases. You can transfer this information to us securely and encrypted with our iqs File Transfer tool. You can find the tool in our customer login.
Change descriptions and manuals
Our software modules are constantly evolving and being equipped with new functionalities. Detailed information about the innovations and / or changes of the software versions can be found in our change description in the customer login.
We put greatest emphasis on a user-friendly condition of our software. If you still need help with the execution of a certain function, we have stored the corresponding manuals in the software. All manuals for your Quality modules can be found in the product information of your Quality system.
https://www.iqs-caq.com/services/service-support